Warranty Claims

Thank you for trusting Carr Residential and purchasing your new home.  We are excited to continue to serve you and look forward to providing an exceptional level of customer service.

Due to COVID-19 and the events surrounding it, Carr Residential and our vendors are working hard to put safety measures in place to protect you and our team members. 

• Complete service request via our Warranty Request Form below
• Direct questions or concerns regarding your home to our office by phone: 512-766-0543
• If there is a life-threatening emergency, please call 911
• Appliance issues/concerns should be addressed directly to the manufacturer.

If you require emergency service, please call the office or email info@carr-re.com

An emergency service is defined as:

• Total loss of cooling or heating if the temperature is above 78° or below 65° respectively.
• Total loss of water to the home, or sewer back up*
• Total loss of electrical service to the home*

After your Warranty request submission, please be prepare to assist our Project Managers with detailed information, images or video of a request. Please note all Warranty items are reviewed and completed in the order they are received and will be processed within 5-10 business days.

Thank you for choosing Carr Residential.